Refund policy

Return & Refund Policy

At 725DTF, customer satisfaction and quality printing are important to us. We take care in producing DTF transfers, custom gang sheets, screen-printed apparel, and embroidered products to meet your order specifications.

Because many of our products are custom-made and printed specifically for each customer, returns and refunds are subject to the following guidelines.

1. Custom & Personalized Products

Our DTF transfers, DTF gang sheets, custom screen printing, and embroidered items are made according to customer-provided artwork and specifications.

Returns or exchanges for custom products are generally not accepted for:

  • Incorrect sizes, quantities, or designs selected by the customer.

  • Spelling mistakes or artwork errors in submitted files.

  • Changes of mind after production has started.

  • Color variations between digital screens and printed products.

  • Improper heat pressing, application, washing, or garment care.

This policy does not limit any rights or remedies required by applicable law.

2. Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Email orders@725dtf.com with:

  • Your order number.

  • A brief description of the issue.

  • Clear photos showing the affected products.

  • Photos of the packaging, if damaged during delivery.

Our team will review your request and determine an appropriate resolution, which may include a replacement, reprint, or refund, depending on the circumstances and applicable law.

3. Order Cancellations & Changes

If you need to cancel or modify your order, contact us immediately after placing it.

  • Before Production: Cancellation or modification requests may be possible, depending on whether work or preparation has begun.

  • After Production Begins: Orders generally cannot be canceled or modified once printing, embroidery, or other customization work has started.

Please contact us promptly, as production status determines which changes may be possible.

4. Artwork & Printing Responsibility

Customers are responsible for submitting accurate, high-resolution, print-ready artwork.

725DTF is not responsible for printing issues caused by:

  • Low-resolution or pixelated images.

  • Incorrect artwork dimensions.

  • Unwanted backgrounds or design elements.

  • Incorrect spelling or design placement in approved artwork.

  • Poor-quality or improperly prepared files.

Please review your artwork carefully before submitting your order. If an issue results from an error on our part, contact us so we can investigate.

5. DTF Application & Heat Press Issues

Correct heat press application is essential for achieving durable DTF prints.

725DTF is not responsible for damage caused by incorrect pressing temperatures, excessive heat, insufficient pressure, improper peeling, or incorrect garment care.

Always follow the DTF Heat Press Instructions provided for your transfers. If you believe an issue is caused by a manufacturing defect rather than application, please contact us for assistance.

6. Refund Processing

If a refund is approved, it will generally be issued to the original payment method.

Processing times may vary depending on your bank or payment provider. We will provide confirmation when the refund has been processed.

7. Shipping Issues & Lost Packages

If your order arrives damaged or appears to be lost during shipping, contact us with your order number and relevant tracking information.

Our team will review the situation and assist with the available resolution options.

Please ensure your shipping address is accurate before completing checkout. If an incorrect address was submitted, contact us as quickly as possible.

8. Contact Us

If you have questions about our Return & Refund Policy or need help with an order, please contact us.

725DTF
1323 Dorris Ave
High Point, NC 27260
United States

Email: orders@725dtf.com
Phone: 336-854-8682

We appreciate your business and look forward to helping you with your custom DTF printing, screen printing, and embroidery needs.